frequently asked questions...

A:     Clearlite Trophies accepts cash, checks, Mastercard, Visa, and American Express. 

Q:     Do I need to pay for my order up front?

A:     No, we ask for payment upon completion.

Q:     Can my order be shipped to me?

A:     YES, Clearlite Trophies ships via UPS daily.  IF you wish for your order to be shipped via Fed-Ex using your own Fed-Ex account number we can do so.

Q:    How soon can my order be ready?

A:     Our normal production time is five (5) working days.

Q:     Can I have my logo put on the items I order?

A:     Yes.  There is a one time only logo set-up charge and a running charge each time we engrave your logo on an item.

Q:     Can you use my business car to reproduce my logo?

A:     NO.  The best way is to send us a black & white camera ready print out of your logo.    The print should be fairly large in the center of the page; we will scan this into our laser engraving system.

Q:     Can I send my logo to you via email?

A:     Yes, however the only format we except is a .tif file.  A black & white print out is still the best.

Q:     Can I call you with the spelling of names to be engraved?

A:     Sorry, we cannot take spelling information over the phone.  You can email or fax the information to us.

Q:    Do you do custom trophies or mount items onto trophies that customers bring in?

A:     Yes.  Please contact one of our sales representatives to discuss your project.

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